Refund Policy

Booking a wedding photographer means we hold your date for you and turn other couples away. This policy explains what happens to your payments if plans change. Your signed agreement with Love & Moore Collective LLC has the full terms; if anything here ever differs from your agreement, your agreement wins.

The Short Version

• Your retainer holds your date and is non-refundable.
• We do not issue cash refunds when a couple cancels. What you have paid becomes Package Credit you can use for one year.
• Need a new date? Your payments move with you, subject to availability.
• If we cannot provide your coverage and cannot reschedule, you are refunded for the services we did not deliver.
• Something wrong with a charge? Talk to us first. We answer fast.

Your Retainer

The retainer you pay at booking reserves your date exclusively. From that moment we stop offering the date to anyone else, so the retainer is non-refundable. It counts toward your package total.

Payment Plans

If you chose a payment plan, the rest of your balance is charged automatically to the card you booked with, on the schedule shown at checkout and in your receipt. Everything is paid before your wedding day. If a scheduled payment does not go through, the card is retried and we will reach out. A balance that stays unpaid may delay delivery or, in the end, be treated as a cancellation.

If You Need to Cancel

Tell us in writing (email is fine). Your retainer and anything else you have paid are converted to Package Credit. Because your date was held for you, a cancellation close to the wedding may still require part or all of the remaining balance, as set out in your Booking Confirmation. Anything paid that way becomes Package Credit too.

Package Credit

• Use it toward any Love & Moore service, across one or more bookings, up to its value.
• Valid for one year from the date you cancel. It is not redeemable for cash.
• It can be passed to someone else only with our written approval. Ask us in writing and tell us who the new holder is.
• It does not reserve a date by itself. Dates are subject to availability when you use it.

Changing Your Date

Plans move. Your retainer and payments transfer to a new date we both have open, typically within a year. Changes to your date, venue or hours are made by updating your Booking Confirmation in writing. If we cannot cover the new date, we will work with you on an alternative, and anything you have paid is kept as Package Credit.

If We Cannot Be There

Love & Moore works as a network of photographers and videographers. If your assigned shooter cannot make it, we send another qualified member of our team. If an event beyond anyone’s control stops us from covering your day and we cannot provide a substitute or a new date, you are refunded what you paid for the services we did not deliver. If images or footage are ever lost through equipment failure or a cause outside our reasonable control, our liability is limited to a refund of what you paid for the affected services.

Delivered Work and Digital Purchases

Photographs, films and raw files are custom work. Once delivered they are not refundable. If something is not right with your gallery or film, tell us and we will make it right.

Prints

Prints from your online gallery store are made to order, so they cannot be returned for a change of mind. If a print arrives damaged, defective or misprinted, email us a photo of it within 30 days of delivery and we will replace it or refund it.

Complimentary Sessions

A complimentary session costs nothing, so there is nothing to refund. Its own terms cover scheduling and cancellation.

How Refunds Are Paid

When a refund is owed, it goes back to the card you paid with. Banks usually take 5 to 10 business days to show it.

Before You Dispute a Charge

Please contact us before contacting your bank. Most questions are cleared up in one conversation, and a dispute freezes the payment for weeks while the bank reviews it. When you book, you agree to this policy at checkout, and that record is kept with your payment.

Contact Us

Email: contact@loveandmoore.com
Phone: (312) 884-9453
Location: Chicago, IL